[sevenupcan]

Hi there,

Just recently my MacBook Pro has crashed twice while using OmniGraffle. Basically while I'm doing something in OmniGraffle the whole screen flickers back for a second and then freezes. Eventually I have no choice to shut down my system by holding down the power key.

I can't be sure if it OmniGraffle causing the problem or if it's another programme or even if it's just my mac. But I wanted to get everyone's thoughts. Personally I don't think it is OmniGraffle, as it seems a bit severe.

Is anyone experiencing this problem while using OmniGraffle? Is there anything I can do to get a crash report to the Omni Group?

Many thanks for your time,

Kind regards,
Gavin

[Joel]

If you could send in a Console log to omnigraffle@omnigroup.com it would be greatly appreciated.

[mnicona@hotmail.com]

Hi Joel

I'm wondering if you can offer any speedy advice on why the reason may be for my OG v5.2.2 may be crashing on startup all of a sudden. I run it on an imac os v10.5.8. I have tried rebooting, reinstalling and even installing version 4....but it still crashes on launch, or if it does successfully load as soon as I interact with it, it will then crash and present me with the 'unrecoverable error' message. I have emailed omnigraffle, but was wondering if (from previous experience) there's any suggestions you may have that would help me rectify this issue.

I use this tool lots to work on projects for my clients and am at a complete standstill without it - help!

Kind regards!

[Joel]

Mark, I've looked at the crash report you sent in, and I'm afraid there isn't much information to go off of in the report -- I would suggest quitting OmniGraffle, and manually setting aside or deleting your OmniGraffle preferences (located at ~/Library/Preferences/com.omnigroup.OmniGraffle.plist where ~ is your Home Folder) and see if that makes any difference. If it doesn't, please let me know.

Hope that helps,

[drekka]

Hi all,
Using v5.2.3 here. Just created a single page document with about 12 boxes, 12 lines and 4 bitmaps (Less than 100k for the 4 of them.) Saved the diagram and it created a 32M .... that that's 32 MEG .. file on disk!

Tried compression and remove the preview and at best it's still a 13M file!!!!!

I opened the package and had a look. There was the 4 bitmaps < 100k in total. And one huge xml file with 1.3 million lines of XML. 99% of which was binary content.

The mind boggles!

I'm getting a lot of crashes under 10.6 (OmniGraffle v5.2), frequently whenever I switch away from OG to another app or Finder.

I have been sending bug reports each time it happens...

same issue - mostly happens when copy/pasting objects. screen flickers black and system becomes unresponsive with nothing to do. depending on the number of objects it sometimes recovers (one box for example) after waiting long enough, with more objects, no way.

edit: macbook pro 15", 2.53 GHz, 4GB, 10.5.8, OG 5.2 (v138.9.0.117994)

[warrenn]

No crashes in long heavy use on a Powerbook 17 (1.5 GHz) with lots of drag and drop into open windows.

[browniejr]

My copy of OmniGraffle Pro (5.2.1) has been rendered completely unusable/ unstartable- I was working on moving/ reordering some graphics in a subgraph when the program crashed. I have attempted restarting the program/ reinstalling/ trashing whatever preference files I could find to no avail. It doesn't matter if I try to open the original offending file or not. I even installed Omnigraffle (basic)- the troublesome file will open, but the subgraph details are not available. Using OG/ OG Pro on a Intel MacBook Pro. Other Omni programs work fine.

[Brian]

I'm very sorry for the trouble this is causing! If you contact the support ninjas, we'd love to investigate this with you.