[Ian S. Newnham]

30 hours ago I purchased 3 Pro. Download went well however when I came to license it refused saying that the license sent to me was not valid. Ever since then I have been trying to get something more than a form generated response to my request. I had a specific requirement for the programme and I have had to use other resources. The programme will only supply me with a template which is no good for what I want to do I presume it is because of no license..Very frustrating..Is this symptomatic of the usual support or lack thereof?

[whpalmer4]

It's a holiday weekend!

[whpalmer4]

Are you sure you are copying your name and license key correctly from the email, preferably by copy and paste?

[Ian S. Newnham]

Yes, copying and pasting. Appreciate holiday, but that does not occur all over the world. If not going to supply support perhaps sales should be halted for the period.

[whpalmer4]

I take it you only deal with companies that offer live support 24 hours per day, every day?

Omni customer support should be in the office about 1 hour from the time of this posting. You can call them up on the telephone (+1-206-523-4152) and complain about the inadequate service, and get a refund if you request it within 30 days of purchase. Or you could have them help you with the problem.

[DerekM]

He's being taken care of now! Thanks Bill.