[Brian]

Originally Posted by Tam

So are you saying something different is going on when OmniFocus syncs to Omni's server as opposed to when it syncs with something in the cloud? Or is it just quicker/easier to troubleshoot as they have the data right there?

Mostly the latter - it's a webDAV server we can access on the back end when customers give us permission to help them solve a problem.

Originally Posted by Tam

I'd query how robust the solution is if it's just a mac mini sitting in their office.

The server you're actively interacting with is a Mac mini, but there's more involved than just that machine. The data is backed up, for example, in case something happens and we need to fall back. The same folks that are keeping our online store secure and protecting the data in our source control system are keeping an eye on the Sync Server.

None of the above rule out the possibility of something going wrong, of course, but hopefully it's at least a little more reassuring. :-)

(It's still been a remarkably easy/inexpensive thing to provide to customers; there was a lot of overlap with the work we were already doing to run a software company of this size and run our online store.)