Hmmm.. a customer sent in a screen capture movie where we could see that the "Reset" button in the lower left of OmniFocus' Clipping preferences was behaving as if it had been pressed right after they set a keyboard shortcut.
In the movie, the customer set the shortcut, causing the Reset button to become active. Without a click on the button, the shortcut disappeared & the reset button went grey. That indicates that the prefs in that pane are all back at their default values. (No shortcut, in this case.)
We can't explain why why that would happen, but it could produce symptoms similar to what some of the folks in this thread are describing.
The customer that sent in the movie was able to work around this by setting the shortcut directly in System Preferences; that worked for them.
In general, though, we'd prefer to figure out what was causing this to happen, so we can fix any problems in the code, or offer a workaround if it's something we can't fix directly.
So, if you're having similar symptoms to the posters in this thread, the first thing to do is to review all of the tips in this thread
; they cover all of the problems we know about and have solutions for. (At least one person in this thread would have been helped by info there.)
If the tips don't help, we'd really appreciate it if folks could contact the support ninjas
so we can investigate the problem. Thus far, we've been unable to get this to happen on our test machines, so it's difficult to determine the root cause.
(Email is preferred because we may need to ask follow-up questions to sort this out. A ton of threaded questions and answers make for a confusing thread when new folks with a similar problem come to the forum.)
Useful information to include in the email to the ninjas about the problem:
What version of the OS on the Mac? (10.6.2? one of the earlier builds of Snow Leopard?)
What version of OmniFocus?
Is the reset button doing the activate/deactivate thing that the other customer described?
What, if any, pref panes appear in the "Other" section of the System Preferences window?
Along the same lines, are there any keyboard macro apps, Haxies, SIMBL plugins, custom Input Managers, or anything along those lines installed on the Mac in question?
Very sorry for the trouble, and thanks for the help, everyone - we really appreciate it.