[Brian]

Some folks with Apple's latest iPhone hardware appear to be having trouble getting sync to work on their new phones.

The problem seems to affect all the different forms of sync, and seems to be specific to the new hardware. It appears to affect new customers as well as folks migrating forward from the previous versions of the phone.

We got access to the new phone hardware at the same time as everyone else, so we're looking into the problem but thus far haven't been able to reproduce the problem on our hardware.

We're very sorry for the inconvenience this is causing, and would like to ask that folks experiencing this to please contact our support ninjas so we can gather information about the problem and either fix it or communicate it to Apple, as appropriate.

Some of the customers having this problem have reported that sync will suddenly just start working; they try over and over and over, and then it suddenly starts working with no change in OmniFocus' settings seemingly being responsible. Until we have more information, trying to initiate a sync on the phone a couple of times a day is our best recommendation.

Again, we're very sorry for the inconvenience this is causing.