Hi, everyone.
As I read about best practices for contexts, I notice a lot if users have a "Waiting For" context set to hold, which is used if you are waiting for someone to get back to you.
What is the advantage if setting the context to a hold status instead of an active status?
As I read about best practices for contexts, I notice a lot if users have a "Waiting For" context set to hold, which is used if you are waiting for someone to get back to you.
What is the advantage if setting the context to a hold status instead of an active status?
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