Is it possible that there's something going on on the email side of things? You sent us a message on the 9th - the support ninja working with you responded to that the following Monday.
The following saturday, you emailed that you hadn't heard from us. She re-sent her previous email and sent another response the Monday after that email. You sent another email yesterday which makes me think the support ninja responses are being blocked or something.
I'll point our sysadmin at this thread so he can double-check the mail server logs. It would be helpful if you could check your spam filters, make sure your mailbox isn't full, etc.
The following saturday, you emailed that you hadn't heard from us. She re-sent her previous email and sent another response the Monday after that email. You sent another email yesterday which makes me think the support ninja responses are being blocked or something.
I'll point our sysadmin at this thread so he can double-check the mail server logs. It would be helpful if you could check your spam filters, make sure your mailbox isn't full, etc.
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