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Originally Posted by pinky
What do you do when someone posts a negative... look back through all their other posts???
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Whenever anyone I'm not familiar with posts anything to which I'm going to respond, I go look at their post history so I can see if they are a desktop or iPhone only user, for example.
General internet rule of thumb: if you don't want people to read what you wrote, possibly a long time later, don't write it.
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"Could you also describe how any such failing prevents you from successfully managing your tasks?"
Er scenario- lots of word docs with very similar names dragged into OF- what next- type WHAT name next to the icon?
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Nice job of rearranging what I asked. The question was how the style preferences bug (which you didn't describe) prevents you from working.
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Yes this is a "show stopper" for me and no it's definitely NOT cosmetic. Labeling a bug 'cosmetic', because it does not fit into how you think people should or do use OF, is erroneous.
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Sorry, I don't have a preconceived notion of how you or anyone else should use OF. I do know that what you are complaining about (lack of file name labels on attachments) is how OF has worked all along, and I do not believe you will be able to turn up any documentation that suggests it should work otherwise. The functionality is not broken, but it is not what you want. There is a workaround. After you drag and drop the file, flip back to the Finder, hit return to select the file name, copy, flip back to OF, paste. There, you've got your filename, no typing of filenames needed. The fact remains that files are successfully attached with the drag and drop option or Edit->Attach File. This is not a case where the code doesn't work the way the developer intends, but rather behavior you want enhanced. As I said in my previous message, I also think this should be improved. I also think that for the vast majority of users, typical use for this feature will be to attach only 1 or 2 files per note, and the names themselves will be largely irrelevant.
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It should have been fixed a long time ago but apparently it's a big technical headache to fix.
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Possibly, they haven't felt that the return justifies the effort when there are so many other things they want to do. They do have a database of user requests to consult (see below) for prioritization.
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OF is expensive and I, quite simply, expect better. I have waited for ONE YEAR so I can use this software how I need to. Does that not constitute a refund. I was assured when I flagged this (within 30 days) that it would be fixed in an update. I too am learning that this can mean anything and should have gone for it within the 30 days, but I made a mistake.
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Unless some promise was made about
when they would give you that fix, I don't think you have any real grounds for complaint, yet. The policy is that you get all the 1.x releases for free having paid for 1.0. We know there's at least one more of those coming down the pipe. If they wait until 2.0 to fix the attachment name issue, send me a copy of that email from Omni promising you the fix and I'll make sure you get it at no cost to you. I think the likelihood that I'll have to do so is very small.
You had 30 days to try out the fully-functional software to see if it met your standards, yet it appears you don't hold yourself to the same standard as you expect Omni to meet. Style preferences didn't come out until 1.1, many months after your purchase, so I don't see how you can reasonably lump it in to your "HUGE disappointment" as you were apparently willing to purchase OF without that feature. Are there any other features they need to deliver to earn the money you've already paid?
Bottom line: you want the program to work differently than it does now. As has been repeated numerous times on the forum, send email to
omnifocus@omnigroup.com or use Help->Send Feedback to send a message requesting whatever it is you want. That's the only guaranteed way to have your vote counted. Use the same mechanism to file reports clearly describing what took place if you find a case where the program doesn't appear to behave properly. Doing those things will help Omni help you. Asking for a refund a year later because they haven't enhanced it in a way you expect, not so much...