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Repeated requests for login info when syncing [Apparent bug in 10.8, not OF; use workaround on pg.2] Thread Tools Search this Thread Display Modes
Hi guys,
I recently bought your apps and I think that they're really great. Unfortunately I encountered an error while trying to sync mac and iPad versions ( iOS 5 beta version ). Every sync option I choose, it keeps asking for username and password ( both MobileMe, Bonjour and WebDAV ). I guess the problem is with the new alert View APIs for text fields. I know you guys don't support the beta version and you don't want to talk about ( I don't want either ) but is there any known workaround? Do you plan to release any fix for this problem or do I wait for the final version?
sirjohn, would you mind emailing with a little more detail?
I have a feeling that this is related to iOS 5, through its newer connection mechanism that keeps tripping something.

I have mentioned problem on my Mac with OmniSync. The iOS version syncs without complaints, but OF for Mac does not accept my login. Well, does not accept actually is wrong, because it does not complain. Just a second after I enter my credentials and the login window disappears, it pops up again. Doesn't remember my credentials either.

Sorry for the trouble here, Martin! This often means that more than one user name or password for the account you're syncing with has been saved to the Keychain on your Mac. In cases like you describe, OmniFocus is grabbing one of the incorrect copies, causing the server to kick the password back at us.

If you use the "Keychain Access" application in your Utilities folder to examine the contents of your keychain, you may be able to find any duplicate or incorrect entries. After removing them, restart OmniFocus and try to sync. If that doesn't resolve the problem, email the support ninjas and we'll be happy to investigate this with you. Hope this helps!

Omnifocus works fine, but the synch server (Omnifocus) keeps asking for username and password every 5 minutes or so. Very annoying.

"The server "Omni Sync" requires authentication."

Remember in Keychain

I have also checked the keychain, but there is no entry whatsoever that starts with "omni".

Any ideas how to solve that?

MBA, 2011, I5
OSX 10.7.2
Latest OmniFocus for Mac (I have also iPad and iPhone versions)
First: the hostname for the Omni Sync Server actually starts with "sync", not "omni". It will look something like this in Keychain Access:

Second: there's a quirk (some might even call it a bug) in OmniFocus' handling of sync credentials such that if you enter the username portion incorrectly the very first time, you get a keychain entry with the incorrect username, and it is never remedied, even when you subsequently enter correct information. The fix is to delete the offending keychain entry and enter the correct details next time. Note that the Omni Sync Server has a username which is different than the email address you supplied at signup; it is easy to imagine that one encountering the process for the first time might mistakenly put in the email address used for signing up instead of the username.
I am long time user of OF Mac and since switching to Mountain Lion, I am being asked repeatedly to enter my OmniSyc credentials which has never happened before. Deleting the Keychain entry and recreating fixes the issue for one or two times but then it returns.

This is quite maddening...what can we do?
sgmiller: I think I saw your ticket in our queue today, so perhaps a Support Ninja has already helped you get things sorted out. Some people report that rebooting their computer (and then re-entering it once after that) clears up the issue.
I feel impertinent for asking, but are you checking the box to have the login details remembered?

We find it rather maddening too, having so many of our customers annoyed at each major OS update and not being able to figure out why this is happening or how we can prevent it.
I feel like 5 years back, when it comes to syncing:

- Omnisync keeps asking me for my password every second sync or so

- WebDAV on Lion Server sync with Mac and iPad perfectly, iPhone keeps popping up an error message.

So, basically, since the demise of Mobile Me there is no working sync solution for me.

Anyone having this problems and solved them?



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