2008-02-20, 07:24 AM
2008-02-20, 08:14 AM
I would (and have) whole-heartedly recommended OmniFocus to others.
2008-02-20, 09:19 AM
2008-02-20, 09:41 AM
Know bugs acknowledged by Omni in the forums:
I've only been using it for a few days and have found the following:
1) Checking the Show Soon and Overdue actions in the menu bar and Dock would not work. Then all of a sudden the next day they started working.
2) Even though you tell it to sort things by due date they don't sort. I currently have items sorted by due date and OmniFocus has them ordered like this: 2/29, 2/21, 2/26. How in the heck can you get organized if you have items that are due today displayed below items that are due next week?
I'm sorry but things like this that make you waste your time trying to figure out why they don't work is ridiculous, especially from a piece of software whose main function is to help you save time and get things done!!!
2008-02-20, 10:41 AM
I think Omni's approach is more typical in the industry. I know it's certainly the process in my company, but then we're a much larger operation than OmniGroup with over 70 developers working on a single product.
As for having releases mapped out into the future, have you considered that some of the included fixes might just be very complicated and require more time to get right? Or maybe they're dependent on an OS-related bug that first needs to be fixed by Apple. In those cases, it makes sense to plan smaller releases in the interim to get at least some of the fixes out into the field, then release others later. I don't see a problem with this. In fact, it suggests that Omni is doing a good job prioritizing fixes and planning their release cycles - exactly what I'd expect from an organization of professional software engineers that follow a process.
Anyway, it's only a been a little over a month since OmniFocus 1.0 was released. A week or two of that time was surely consumed by Macworld. That leaves 4 weeks or less since the initial release. That doesn't seem like very long at all.
But to expect 24 hour response times is pretty demanding. I can't think of any consumer software companies that guarantee 24 response times across multiple products without the customer having to pay for a special service agreement.
FWIW, I haven't seen any sorting problems on my system. But if you still see this problem, I'd encourage you to discuss it openly on these forums (there are lots of smart people here with deep knowledge of OmniFocus) and send feedback to OmniGroup if you're convinced there's a bug.
Last edited by Toadling; 2008-02-20 at 10:54 AM..
2008-02-20, 11:03 AM
1) I love how you question me about how many releases have been bug free, completely ignoring the subsequent paragraph (which you later quote) that states the approach I took when bugs presented themselves. Don't cherry-pick my posts. It doesn't help to further the conversation.
2) "but at some point you just have to ship the product." ????? Really??? They weren't delivering this to an outside client. They are under NO OBLIGATION to ever ship this product. The only obligation they have is to themselves. If this is your attitude toward software development then you WILL release buggy code.
3) Again, it helps if you actually read what I wrote. I did NOT say that we didn't follow a planned release schedule. What I DID say is if a bug were found that was affecting the use of the application we didn't add it to a list of bugs and plan to release all the fixes at once. We fixed it, tested the fix, and deployed it.
Let me repeat, if a bug were found that was affecting the use of the application we didn't add it to a list of bugs and plan to release all the fixes at once. We fixed it, tested the fix, and deployed it.
There are different levels of bugs to be sure but the one I mentioned about the sorting order is NOT one that I would let wait to be grouped with other fixes.
4) You may not be aware of any examples of exemplary customer service but that does not mean they don't exist. I deal with many companies that provide fast responses and they DO NOT require extra money in order to do this. Heck, Jet Brains (makers of IntelliJ IDEA) actually respond to queries in less than 30 minutes on EVERY occasion that I have asked them a question. Yes, less than 30 minutes.
5) So let me get this straight, the INTENDED function is that actions should not be sorted inside of projects? I suppose if that is how they INTENDED for it to work then it isn't a bug. It doesn't make any sense to me that it would work that way but I didn't create the specification for this product.
6) It is a waste of time, no matter who you are, to work through bugs just to be able to use a piece of software. Unless you are a paid tester then it is by definition a waste of your time. I'm not sure why you would have a problem with that statement.
Last edited by Ken Case; 2008-02-20 at 11:45 AM.. Reason: Removed unabridged quote of the previous post to improve readability. (No edits were made to any original content added in this post.)
2008-02-20, 11:34 AM
I am inclined to agree about wanting to sort items by due date in planning mode.
I have a Next Actions Single Actions List and if I could sort them by due date I could find out which is the next due Action and its Context and move myself to working in that context if at all possible
2008-02-20, 11:48 AM
As it is, I believe the feature is working as intended: sort by project in Planning Mode and by action in Context Mode. You may or may not agree with that design decision, but that's what was intended and I'm pretty sure that's what we got. Am I wrong?
2008-02-20, 11:52 AM
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